Ordering
1. Are custom orders open yet?
Yes. Email hello@glazeworx.ca or DM @glazeworx.ca on Instagram with your idea — there is no buyable custom-order product on the store.
2. How do I order a custom piece?
Send colours, style, size, deadline and province. We reply with a written quote in CAD. Your custom starts once your 50% Interac deposit arrives. See Custom Orders and How to Order.
3. How long does a custom take?
About 2–4 weeks from the day your deposit is received, not from your first message. Busy seasons can run longer, and if so we'll say so on your quote.
4. Can I get a custom in time for the holidays?
Holiday cutoff dates will be posted here.
5. Can you rush my order?
Ask us before you order, and we'll tell you honestly whether it's possible.
Payment
6. How do I pay, and are taxes included?
At markets: cash or Square card/tap only — no Interac at the table. Online custom deposits: Interac e-Transfer (we'll send the details with your quote — never posted on a public page). Customs take a 50% deposit to start, and the balance once you've approved the final photo, before we ship. Ready-to-ship online: card at checkout when a piece shows available. Prices are in CAD and all-in, with no GST added. Quotes are valid for 7 days.
6b. Do you take Interac e-Transfer?
Yes for online custom deposits (details with your quote). No at the market booth — booth is cash and Square card/tap only.
6c. Do you take credit or debit cards?
Yes at the booth through Square (card or tap). Online ready-to-ship uses card at checkout when enabled. Custom deposits stay Interac until we say otherwise.
Shipping
7. Where do you ship, and when?
Within Canada only, by Canada Post, on Mondays and Thursdays. You pay shipping, and the cost is on your quote. We're online only. Local pickup only if we've arranged it for your order.
Materials and care
8. What are your pieces made of?
Handmade clay with metal findings. Our studs use stainless steel posts with soft silicone backs. We don't make skin or allergy claims, so if you have a sensitivity, tell us before you order.
9. How do I care for my jewellery?
Keep dry · store flat. Wipe it gently with a soft, dry cloth. Avoid soaking it, spraying perfume directly on the clay, and high heat.
Returns and damage
10. Can I return or cancel a custom?
Custom orders are final sale. If we made an error, we'll repair, remake or refund it. You can cancel for free before you pay your deposit. After making starts, the deposit is generally non-refundable.
11. My order arrived damaged. What now?
Contact us at hello@glazeworx.ca within 48 hours of delivery with photos of the piece and the packaging, and we'll review it with you.