Shipping policy

Where we ship
We ship within Canada only, by Canada Post.

Shipping cost
The customer pays shipping. For ready-to-ship pieces, shipping is calculated at checkout. For custom orders, shipping is on your quote, so you see the full total before you pay anything.

When we ship
We pack and ship on Mondays and Thursdays. Ready-to-ship orders go out on the next shipping day after payment. Custom orders ship once you've approved a final photo of your piece and the balance is paid.

Packaging
Untracked flat-pack orders ship in a padded mailer with a backer card and pouch. Tracked and gift orders ship in a kraft box with tissue and a pouch. Lettermail (untracked) has no tracking — choose tracked shipping at checkout if you want a tracking number.

Delivery times
Delivery time depends on Canada Post and your location. We can't promise a delivery date. We send tracking when the shipping method includes it.

Holiday orders
Holiday ship-by dates will be posted here.

Damaged in transit
Contact us at hello@glazeworx.ca within 48 hours of delivery, with photos of the piece and the packaging.

Pickup
We're online only, with no storefront. Local pickup is available only when we've arranged it for a specific order. You can also find us at the holiday markets we announce on our site.