Refund policy

Ready-to-ship pieces
If a ready-to-ship piece isn't right, contact us within 7 days of delivery. We offer an exchange or store credit for pieces that are unworn and in their original condition and packaging. Return shipping is paid by the customer unless we made an error. For hygiene reasons, we can't accept returns of earrings that have been worn.

Custom orders
Custom pieces are made to your approved brief and are final sale. If we make an error, such as the wrong colours compared with your brief or a defect in the make, we'll repair, remake or refund it, at our discretion.

Cancelling a custom order
You can cancel at no cost any time before you pay your deposit. Once making has started, the deposit is generally non-refundable and we won't charge the balance. If you need to cancel after paying your deposit but before making starts, contact us and we'll work it out with you.

Damage in transit
Contact us at hello@glazeworx.ca within 48 hours of delivery, with photos of the piece and the packaging, and we'll review it with you.

Handmade variation
Each piece is made by hand. Small differences in colour, texture and shape are normal and aren't defects.

How to start a return or exchange
Email hello@glazeworx.ca with your order number and a photo of the piece.